Legal
Privacy Policy
Effective date: 8 November 2026
1. Who is responsible
Before It's Gone LLC operates KartKore and is responsible for the personal information described in this Policy.
2. Contact
Privacy questions: support@kartkore.com.
3. Information the Service holds
- Account information: names, email addresses and roles for Owners, Managers, Employees and Track Marshals, supplied by the Customer company.
- Operations data entered by users: kart records and serials, parts inventory, repair orders and requests, inspections, charger records, schedules and audit-log entries showing changes made in the Service.
- Contact enquiries: if you email us, we hold your email address and the contents of your message.
- Technical information: sign-in and security logs, and basic device/browser information needed to operate and secure the Service. KartKore does not use advertising or analytics tracking.
4. How information is used
To provide the Service to the Customer company, to keep each company's data isolated from other companies, to secure accounts, to support users, to keep the audit trail the Service promises, and to meet legal obligations. Operations data entered by a company's users is processed on that company's behalf.
5. What we do not do
We do not sell personal information. We do not mix one company's operations data with another company's, and we do not use a company's operations data to advertise to its staff or customers.
6. Sharing and service providers
Personal information is shared only with the service providers needed to run KartKore, and only for that purpose, or where the law requires it. These providers are:
- Vercel — website and application hosting.
- Google Firebase / Google Cloud — database (Firestore) and account authentication.
- Stripe — payment processing for the subscription.
- ForwardEmail — delivery of email sent to our contact address.
7. Cookies
The Service uses only the session / sign-in cookies needed to keep you signed in and to secure your account. It does not use analytics or advertising cookies, so no cookie-consent banner is required.
8. Retention
Account and operations data are kept while the Customer's subscription is active. A company may request an export of its data at any time while active and for 30 days after cancellation. After that period the data may be deleted in the ordinary course, with any copies in routine backups removed within 90 days. A company may also request deletion of its data by emailing us.
9. Security
Access is role-based, each company's data is isolated from every other company's, and sign-in is required for all application data. Data is encrypted in transit over HTTPS/TLS and is held on the infrastructure of the established providers named in section 6. No method of transmission or storage is completely secure, but we take reasonable measures to protect the information we hold.
10. Individual rights
A person whose information is held in a company's KartKore account should contact that company first, as the company controls its team data. Requests sent to us at support@kartkore.com — to access, correct or delete personal information — will be passed to the relevant company or handled as the law requires.
11. Children
KartKore is business software for karting venue staff. It is not directed at children, and accounts are for authorised staff only.
12. Changes to this Policy
If this Policy changes, the updated version will be published on this page with a new effective date. Material changes will be notified by email or by notice within the Service.
13. Governing law
This Policy and any dispute about it are governed by the laws of the State of Connecticut.